www.enjoyvalenciatours.com (hereafter referred to as “This Site”) is part of Enjoy Valencia Tours S.L. (hereafter referred to as “Enjoy Valencia Tours”) which is a Spanish legal registered company, registered in the Registro Mercantil de Valencia, with its location Calle San Vicente Martir 186, p16, 46007, Valencia. (Y3870335R)
Enjoy Valencia Tours handles personal information from users of This Site with respect and confidentiality and according to the law – and takes all reasonable steps to ensure that personal information is stored securely and accurately. Please contact us if you have any questions or comments about our policy or our use of personal information.
Personal information used by Enjoy Valencia Tours
When registering, sending an inquiry or booking a holiday home through This Site, personal information such as name, phone number and email address will be saved in our database because Enjoy Valencia Tours to communicate important information such as booking confirmation, payment reminders, and another booking related information.
When visiting or browsing This Site certain information, such as your IP address, which browser it´s being used, and information about the computer’s operating system, application version, language settings and pages that have been shown to users may be collected.
Personal information use
Personal information stored by Enjoy Valencia Tours will be used for the adequate function of This Site and the service provided, which includes, among others, the following purposes: bookings, inquiries, account administration, marketing activities, payments, sending communications, fraud detection, and prevention, analytical purposes.
Personal data protection
Enjoy Valencia Tours employs strict security measures to safeguard personal information and prevent disclosure to third parties without the user’s permission. For this purpose, the data storage devices are kept in a secure facility with restricted physical access – and firewalls and other measures are used to restrict electronic access. Access to personally identifiable information is only given to internal staff of Enjoy Valencia Tours requiring the information to perform a specific job. Enjoy Valencia Tours will keep the user’s data safe thus cooperation with our security checks may be necessary before disclosing any information. Information will be retained for a reasonable period, or as long as legally required. To this extent, payments made through Enjoy Valencia Tours are done via a third party secure certified payment provider and Enjoy Valencia Tours does not store the full credit card details and is not liable for errors or losses on payments or money transfers.
As part of This Site, Enjoy Valencia Tours provides an internal account called Secure Inbox that allows the direct written communication between the Guest and the Owner. For security purposes, Enjoy Valencia Tours has an automated system that screens all communications for malicious or fraudulent content. That includes spam and the limitation of certain file types. Any sensitive information such as full credit card numbers that can be used for fraud may be masked automatically to ensure the safety of both Owners and Guests. Enjoy Valencia Tours may also mask contact information which can be used to establish contact outside the Secure Inbox. In case of detecting a communication with malicious content, it may be blocked entirely. All communications sent and received using the Secure Inbox will be stored by Enjoy Valencia Tours. To the extent permitted by law, Enjoy Valencia Tours will only access internal communications between Owners and Guests if required by law, if strictly necessary for security or law enforcement purposes, or if Enjoy Valencia Tours otherwise has a legitimate interest, such as to detect and prevent fraud and misuse. No communications will ever be passed on to a third party except if required by the law. Enjoy Valencia Tours may analyze the anonymized content of communications to improve its services.
For the exercise of the legal rights to access, rectification, cancellation or opposition to the data treatment a written request by the data subject should be sent to the customer service department on following email firstname.lastname@example.org You can also exercise this right by sending a letter via ordinary post to the following address: Calle San Vicente Martir 186,p16, Valencia, Valencia 46007.
In case that in the compliance of the commercial relationship, third party’s personal data would be communicated to Enjoy Valencia Tours S.L. the user guarantees that he is authorized to communicate such data and that he has provided to the data subject with the relevant information related to his communication in compliance with the legal provisions in force. Should this not be the case the user will be responsible for any infringement or penalty that could be granted to the Enjoy Valencia Tours and could indemnify and keep it harmless in this respect.
Changes to company status
Enjoy Valencia Tours reserves the right to disclose the collected information to any new Owner for the event of entering into an ownership agreement with another business. Enjoy Valencia Tours will not otherwise disclose, sell, or distribute the information to any third party without permission – unless required to do so by law.