FAQ

ABOUT COMPANY

  • Who is Enjoy! Valencia Tours?

    ENJOY! VALENCIA TOURS is the trademark of the company "ENJOY! Sociedad Civil Particular (Enjoy! SCP)" with NIE J98701741, with offices in the city of Valencia (Spain), Padre Palau y Quer, 20, 9, CP. 46009; and social well established in the city of Valencia, Calle La Barraca, 8, 2, CP. 46011.

Booking details

  • Is it necessary to book in advance?

    To avoid the possibility of there being no places left on the tour, it is advisable to book in advance. You can book the tour through our website, email or telephone.

  • How I can book a tour?

    You can book a tour through our website (www.enjoyvalenciatours.com),
    Email:This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone +34 633 616 737.

  • Will I receive a booking confirmation?

    After you book a tour you'll receive an email confirming the booking. In this email you’ll also receive information concerning the reservation. The information includes the date, starting time, the approximate duration of the tour, inclusive (food, drinks, souvenirs, maps, etc.) and legal information on liability and data processing.

  • Is it compulsory to book with credit card?

    When you’ll book the tour you'll need to give us your personal data including data from a credit card in progress. The use of this data is exclusive to maintain contact with you.

    For your safety, your data are under the protection of spanish law about Data Protection and it is part of the document "Datos de los Clientes", filed and registered under orders of Law 15/1999. The owner of this file is ENJOY! S.C.P. You may exercise your rights of access, rectification, cancellation and, where appropriate, opposition to the use of your data sending a letter request it and accompanied by a photocopy of your Passport at the following address: ENJOY! SCP, C / Padre Palau y Quer, 20, 9. 46009 - Valencia.

  • How I can change my reservation?

    You can modify your reservation sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it., including data and reservation data you want to modify.

  • How I can cancel my reservation?

    You may cancel your reservation sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Does the cancellation of the reservation has a penalty?

    Cancellations made up to the day prior to the completion of the tour will have no penalty.

    Cancellations made within 24 hours prior to the completion of the tour will have a penalty of 50% on the total amount of the booked tour.

  • What if I do not go to the tour?

    If you don’t appear in the site and notified time on confirmation of booking the tour you’ll incur a penalty of 100% of the total amount of the service.

  • Will I receive a confirmation of cancellation?

    After cancelation of a tour you'll receive an email confirming the cancellation and instructions to take the money back if there is occasion to do so (see cancellations).

  • Are there discounts for groups?

    Yes, there are. There are special discounts for groups. In oreder to learn about our discount policy you should contact with the sales department sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call at +34 633 616 737.

ABOUT THE TOUR

  • How long is the tour?

    Tour duration is included in the general information about the characteristics of each tour on our website. Likewise, you’ll also find this information in the email we’ll send you to confirm your reservation.

  • What if it rains or the weather is bad?

    If the weather is too bad which is almost never the case in Valencia and prevents the completion of the tour will be refunded whole amount of you booked tour.

  • Is it possible to organize customized tours?

    Yes, it is possible. To organize customized tours you must contact with our sales department sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling at +34 633 616 737.

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What we do

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